Careers

APPLY TO JOIN THE COCO TEAM!

COCO Bahama Seaplanes seeks motivated, qualified individuals with a keen sense of customer service, safety and adventure. Job Descriptions Listed Below.

Pilot in Command (PIC)

Job Title: PIC Pilot in Command (Cessna Caravan 208 Amphibious)

Directly Reports To: Chief Pilot in New Providence, Nassau, Bahamas

Mission of this Position: This position will adhere to all Civil Aviation Authority –Bahamas, to be called CAA-B henceforth, and other pertinent regulations to provide a safe, on-time flight while treating guests and team members with excellent customer service skills. 

Key Responsibilities Will Include:

• Meet or exceed PIC duties/expectations displaying initiative, adhering to COCO SOPs and aligning with core values of the organisation.
• Pilots shall be familiar with and follow instructions that pertain to their duty position contained in the company General Operations Manual, operations bulletins, and other pertinent instructions.
• Upon assignment of the flight, ensure that they are legally and adequately rested.
• Completion of preflight preparation as required, ensuring aircraft and load are ready for departure 15 minutes prior to scheduled departure time.
• Completing training as assigned by management.
• Completion of all checklists.
• Performing all standard radio contacts and position reports when piloting the aircraft.
• Perform other duties as directed by the Chief Pilot.
• Assist in escorting, enplaning, and deplaning of passengers during the boarding and deplaning process.
• Report to work a minimum of one hour prior to departure for each scheduled and charter flight.
• Be available for their normal duty assignment and occasionally work outside of it as operationally required to meet company needs.
• Foster an organisational pilot culture of continuous improvement.
• Must have professional communications skills for complex internal and external aircraft communications.
• Assist with loading and unloading freight.
• Operate aircraft in accordance with all applicable regulations and program/company policies and procedures.
• Emphasise flight crew members safety and exemplary customer service.
• Supervise the loading of fuel as well as manage weight and balance control of the aircraft.
• Must note and communicate aircraft deficiencies for maintenance review and correction.
• Perform flights during day, night, and instrument conditions.
• And other collateral duties as assigned.

Essential Skill Set:

• Pilot qualifications and aircraft systems knowledge required
• CAA-B qualifications will be met, in absence of specific guidance the following will provide the minimum
• FAA Commercial ASEL, Instrument Rating
• FAA Commercial ASES
• 1200 hours total flight time
• 100 hours Turbine Time
• FAA High Performance and Complex endorsements
• CAAB PEL Commercial endorsement
• 1st Class FAA and CAAB Medical Certificate
• Valid Bahamian Passport
• FCC Radiotelephone Operator Permit
• Must be able to lift 50 pounds, sit or stand for extended periods of time, and climb stairs throughout the day

Preferred:

• G1000 Experience
• Cessna 208 Experience
• Seaplane Experience in Bahamian Airspace

Second in Command (SIC)

Job Title: SIC Second in Command (Cessna Caravan 208 Amphibious)

Directly Reports To: Chief Pilot in New Providence, Nassau, Bahamas

Mission of this Position: Following Standard Operating Procedures (SOP) and all Civil Aviation Authority –Bahamas, to be called CAA-B henceforth,
and other pertinent regulations, to properly plan, communicate, process information needed to operate the published flight schedule: safely, on time and achieve superior customer satisfaction ratings.

Key Responsibilities Will Include:

• Meet or exceed SIC duties/expectations displaying initiative, adhering to COCO SOPs and aligning with core values of the organisation.
• Pilots shall be familiar with and follow instructions that pertain to their duty position contained in the company General Operations Manual, operations bulletins, and other pertinent instructions.
• Upon assignment of the flight, ensure that they are legally and adequately rested.
• Completion of preflight preparation as required, ensuring aircraft and load are ready for departure 15 minutes prior to scheduled departure time.
• Completing training as assigned by management.
• Completion of all checklists.
• Performing all standard radio contacts and position reports when piloting the aircraft.
• Perform other duties as directed by the Chief Pilot.
• Assist in escorting, enplaning, and deplaning of passengers during the boarding and deplaning process.
• Report to work a minimum of one hour prior to departure for each scheduled and charter flight.
• Be available for their normal duty assignment and occasionally work outside of it as operationally required to meet company needs.
• Foster an organisational pilot culture of continuous improvement.
• Must have professional communications skills for complex internal and external aircraft communications.
• Assist with loading and unloading freight.
• Operate aircraft in accordance with all applicable regulations and program/company policies and procedures.
• Emphasise flight crew members safety and exemplary customer service.
• Must note and communicate aircraft deficiencies for maintenance review and correction.
• Perform flights during day, night, and instrument conditions.
• And other collateral duties as assigned.

Essential Skill Set:

• Pilot qualifications and aircraft systems knowledge required
• CAAB qualifications will be met, in absence of specific guidance the following will provide the minimum
• FAA Commercial ASEL, Instrument Rating
• FAA Commercial ASES
• 250 hours total flight time
• FAA High Performance and Complex endorsements
• CAAB PEL Commercial endorsement
• 1st Class FAA and CAAB Medical Certificate
• Valid Bahamian Passport
• FCC Radiotelephone Operator Permit
• Must be able to lift 50 pounds, sit or stand for extended periods of time, and climb stairs throughout the day

Preferred:

• G1000 Experience
• Turbine Time
• Cessna 208 Experience
• Seaplane Experience in Bahamian Airspace

Mechanic

Job Title: Mechanic

Directly Reports To: Chief Pilot in New Providence, Nassau, Bahamas

Mission of this Position: Work according to all valid regulations, to inspect, test, repair, maintain and service aircraft and aircraft systems following Standard Operating Procedures (SOP) to properly perform safely, accurately and on-time.

Key Responsibilities Will Include:

• Meet or exceed position’s duties/expectations and all Civil Aviation Authority –Bahamas, to be called CAA-B henceforth, while displaying initiative, adhering to COCO SOPs and aligning with core values of the organisation.
• Work under the supervision and guidance of the DOM of the company contracted to oversee maintenance issues to ensure that aircraft are prepared to safely function per regulation.
• Participate in internal communication with all other departments related to equipment considerations, product excellence, scheduling issues and required paperwork.
• Focus on safety by observing self and teammates and being vigilant, report issues and offer suggestions to promote continuous process improvement.
• Examine and inspect engine or other components for cracks, breaks, or leaks.  Disassemble and inspect parts for wear, warping, or other defects.  Assemble and install electrical, plumbing, mechanical, hydraulic, and structural components and accessories, using hand tools and power tools.  Adjust, align, and calibrate aircraft systems, using hand tools, gauges, and test equipment.  Service and maintain aircraft systems by performing tasks, such as checking oil levels, fuelling aircraft, greasing moving parts, checking tires and checking brakes.
• Perform calendar and hourly inspections and other collateral duties as assigned such as inventory control.

Essential Skill Set:

• The person in this role will hold a mechanic certificate with both airframe and power-plant ratings as directed by the CAA-B, a valid Bahamian passport and be an excellent and effective communicator, will focus on meeting and exceeding safety and SOP standards, will have keen attention to detail and time management and will act with honesty, integrity and respect.

Mechanic Apprentice

Job Title: Mechanic Apprentice

Directly Reports To: Mechanic Shift Supervisor

Mission of this Position: Work side by side with A&P mechanics and supervisors, helping with cleaning aircraft and De-salt and corrosion preventive application, work also with training supervisor to learn as much as possible, following Standard Operating Procedures (SOP) to properly perform safely, accurately and on-time.

Meet or exceed position’s duties/expectations and FAA regulations while displaying initiative, adhering to COCO SOPs and aligning with core values of the organization.

• Work under the supervision and guidance of Mechanics of the department to ensure that aircraft are prepared to safely function per regulation.
• Participate in internal communication with all other departments related to equipment considerations, product excellence, scheduling issues and required paperwork.
• Focus on safety by observing self and teammates and being vigilant, report issues and offer suggestions to promote continuous process improvement.
• Perform the duties required to prepare, clean, wash and apply corrosion preventative so that aircraft are presented in the best possible manner.  And other collateral duties as assigned such as inventory control.

Essential Skill Set:

• The person in this role will work towards A&P license, be an excellent and effective communicator, will focus on meeting and exceeding safety and SOP standards, will have keen attention to detail and time management and will act with honesty, integrity and respect.

Guest Services Concierge

Job Title: Guest Services Concierge

Directly Reports To: Station Manager or Officer in Command

Mission of this Position: COCO Bahama Seaplanes Guest Services Concierge will provide all necessary and required guest services as well as raising the level of service provided and assisting all team members.

Key Responsibilities Will Include:

Meet or exceed duties/expectations displaying initiative, adhering to COCO SOPs and aligning with core values of the organization.

CUSTOMER SERVICE:

• Provide assistance to guests with a positive, perky and cooperative attitude, to include but not limited to greeting, escorting, valeting and meeting special needs of guests.
• Responsible for flight special inquiries, striving for optimal service quality and efficiency.
• Carefully reading notes to ensure to capture highlights such as Birthdays, Anniversaries, VIP, etc.
• Ensure Guest have all necessary flight documentation for travel.
• Ensure that each flight is tailored to the clients’ needs, always aiming for the perfect “home away from home” experience.
• Meet and greet Guest upon arrival to FBO for their Departure as well on their return.
• Proactively communicate with guest on operational restrictions (weather, delays, TFR etc) and seek and offer suitable alternative options.
• Follow up on ancillary services requested by the guest, ground transportation, catering etc.
• Maintain timely and accurate communication with guest on all aspects of their flight to ensure that guest expectations are always fully aligned with reality.

STATION OPERATIONS:

• Keep inventory for snacks, waters, champagne etc.
• Ensure rapid escalation to your teams’ Station Manager and all relevant stakeholders on any issues that you are unable to resolve.
• Work with Flight Ops and Sales to resolve urgent issues.
• Adopt new processes and organizational improvements, and actively participate in identifying improvement opportunities (SOP/Checklist).
• Proactively assist with the day to day needs of the department, supporting other teams as necessary to cope with the workload.
• Carry out any other daily tasks as may be assigned by the senior on duty.
• Demonstrate keen communication skills to provide excellence in customer service both internally and externally.
• Flexibility is a hallmark of this position, to meet the expectations of the team and the schedule as needed.

Essential Skill Set:

• Experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Skillfully handling difficult and demanding situations, while ensuring that the guest experience is seamless.
• Proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• Advanced spelling and grammar that will enable you to communicate clearly with our guest.
• Maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
• Valid Bahamian Passport.
• Ability to lift/move up to 50 lbs. baggage/cargo comfortably and frequently.

Charter Sales Specialist

Job Title: Charter Sales Specialist

Directly Reports To: Sales Manager

Mission of this Position: Drive revenue and profitability through inbound leads to the charter channel and increase overall booking conversions by using aviation knowledge, destination knowledge and appropriate closing methods on each lead.

• Seek new sales growth external of current pipelines to create annual reoccurring revenue. Develop annual recurring revenue with active listening and detailed questions to uncover new opportunities.
• Input accurate information on each account to ensure all information is gathered to be processed and communicated with Air Concierge.
• Identify gaps in specific markets or key destinations.
• Continuously build and develop strategies to integrate B2C marketing that will help drive continuous lead generation throughout the year.
• Assist with guest retention on existing charter guests when needed.

Key Responsibilities Will Include:

Sales Support:

• Solicit updates on flight success and challenges to find improvements
• Respond to RFPs in a timely and accurate fashion
• Work with partners to identify challenges that our products can solve
• Demonstrate keen communication skills to provide excellence in customer service both internally and externally

Revenue Development:

• Increase the value of current customers while attracting new ones.
• Develop and manage new relationships and developing charter business.
• Contact leads to establish rapport and arrange meetings for growth opportunities.
• Conduct professional and informative sales presentations or meetings.
• Research organizations and individuals to find new opportunities.

Organizational Support:

• Meet or exceed duties/expectations displaying initiative, adhering to company SOPs and aligning with core values of the organization.
• Collaborate and monitor data entry accuracy in CRM.
• Enforce policy and procedures.
• Share expertise and best practices with new recruits and co-workers.
• Provide consistent reporting to show progress and planning on sales conversions.
• Maintain excellent product knowledge and attend all training sessions.
• Participate in coaching sessions to find opportunities for improvement.

Marketing Support:

• Provide market intelligence to Director of Sales/VP of Sales to identify product improvement areas.
• Gather competitive intelligence regarding pricing and other information.
• Execute direct marketing campaigns such as cold calling or email marketing.
• Monitor monthly opportunity pipeline and report on specific campaigns.
• Suggest improvement that can be made to increase value of collateral.

Essential Skill Set:

• Valid Bahamian Passport
• Strategic Thinking, Accountability, Time Management, Multi-Tasking, Critical Thinking, EQ, Communication, Negotiation, Drive, Tenacity, Organization, Leadership, Decision Making, Fearless, Self Confidence, Listening, Dependability, Drive, Composure, Integrity

Interview Process

All applicants at COCO Bahama Seaplanes will be evaluated during three (3) separate interviews.

Applicants that successfully advance through all three (3) interviews, may receive a conditional offer of employment. Upon the satisfactory completion of a drug screening and background check, conditional employees will receive a new hire information packet.

Orientation

All COCO Bahama Seaplanes’ personnel, regardless of position, complete a new-hire orientation class within their first few weeks of employment. During the orientation class we introduce new-hires to the company, provide guest services training, and answer any questions that you may have about our airline.